You’ve authorised a transaction for goods/service but were charged more than once by mistake. You’ve tried to contact the business but were unsuccessful in reaching them. Here are some ways to help investigate the transaction.
A transaction has been made using your card without your knowledge, or the knowledge of anyone who has access to your card. If you’ve already set up your digital wallet, you can keep using your phone to make payments securely.2 For extra control and security, put a temporary lock1 on your debit card or credit card. For unauthorised transaction disputes, we’ll have to cancel and replace your card to protect your account from further unauthorised activity. Investigate the transaction Some businesses process transactions using a different name and location. Whether it’s an unauthorised charge or an issue with something you’ve purchased, here’s what to do.
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You’ve authorised a transaction but were charged a different amount to what was confirmed at time of purchase. To use this dispute type, the duplicated transactions must have the exact same business name, transaction date and transaction amount. You then used another payment method, such as a different card, cash, gift card etc.
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Cash-out requested at in-store checkout but cash was not received
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A few other people also felt that some of the information presented seemed a bit outdated.See more You’ll need CommBank app notifications turned on so you know when you’ve received a reply. Get instant help from Ceba in the CommBank app or connect with a specialist who can message you back. This dispute type also covers where a business has a cancellation policy (e.g. free cancellation within 48 hours), which hasn’t been honoured. You’ve authorised the purchase australia online casino of goods/service, and the business has agreed to provide you a refund, however this hasn’t been received yet. None – the duplicate transactions will be visible on your CommBank accounts
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If you accidentally bought a subscription service instead of making a one-off payment, don’t use this dispute type. Review your digital wallets and delete any cards you don’t recognise or no longer use. But don’t worry, you’ll still be able to make purchases using your digital card found in the CommBank app while you wait for your new card to arrive. Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
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